Our customer service team is available Monday to Friday from 1 pm to 10 pm (GMT+1). 

When you reach out, please share the main details of your request, such as your order number, any relevant pictures, and a brief description of the issue. We are here to help and support you every step of the way. 
 
Note: We are experiencing a high volume of inquiries, so our response time may be up to 2 business days. Please be assured that we will personally address each message in the order they are received. There's no need to send multiple messages. Thanks for your patience and understanding!